Madurai Family Packages

I had booked a trip for my parents for Madurai-Rameswaram-Kanyakumari through them. The driver arrived at the Airport on time and was very professional. He made my parents visit all the required temples and sightseeing places with great care and hospitality. The hotels were also good and the rooms allotted were nice too. Overall a great experience and I recommend them to others as well.

This was the worst and the costliest trip of my life...all because of "book it forget it" travel company and travel triangle. Opposite to their name, they kept on forgetting the things and travel triangle guys also on the same pattern. Highlights of our trip:- While booking we asked them we need sedan car with carrier, travel agent confirmed the same thing, when we were about to leave from our home to railway station we called him again and confirmed the same thing , we had asked driver details couple of times he didn't shared those details (we were told that we will get driver details one day before of travelling). He shared us driver details when we were in the train, cleverly approx 7. When we called the driver he told me that he is not having carrier in his car as this is banned in entire Tamil Nadu (not sure if it true or not). When we asked same thing to travel agent he told us yes carrier is not available in car, You didn't tell us that you will be having more luggage.( Can someone please let me know what will be the other meaning of asking car with carrier on top of that) He forced us to pay extra 6300 rupees for some old model innova car. We got threatened by travel agent like pay 6300 or else deal directly with driver (Driver was from Madurai) At rameshwaram driver asked to pay 10 k else he will stop the trip. ( We had payed only 2 installments to travel triangle remaining amout was 15k + 6300( additional cab cost, agent told driver to collect the money from us and marked payment as done on portal) Rameshwaram trip and madurai trip was good as no more places to visit. On the day from madurai to Kodaikanal driver asked us check out late from hotel as his car is having some issues, he reached hotel to pick us at 12 , on hills car was not able go above 30 35 , 2.5 hrs journey become 5 hours journey for us. One full day wasted. For covering all the places mentioned in itinerary driver was asking more money from us and my travel agent was also forcing us to pay extra. Our Driver got changed 3 times during trip. Driver who was responsible for trip was not having proper plans to visit we were on same route for 2 days. All our time money energy wasted. Travel triangle guys also didn't listen to us, they told you directly deal with agent , agent asked us to deal with driver and driver was asking money for everything even for parking which was included in our package. This was our 4th trip with travel triangle 3 were good and this one was worst. No one was listening to our problems. Learnings :- don't believe in travel triangle and there agents this is the new way of looting the money from us, as we are out of city and had payed approx 80% of the amount to them. Note:- while talking to driver he told me that we are the 5th customer who are facing same issue, agent use to write many places to visit in itinerary which is not possible for us to go in same budget. How can I forget to mention our travel triangle advisor Abhijit...he was of no help worst fellow and worst company to book any trip. Nothing

*Pros:* - Quick on call support at any point - Handling with patience while tweaking the itinerary multiple times - Budget friendly planning - Customization as per requirement - e.g break journey - Provided Hotel with good locations Cons: A: No idea of exact location & impacting events on the journey dates. e.g.1 We landed to Madurai on the day of Year's biggest festival of Minakshi Temple. Impacted our schedule. e.g.2 We were first timer to Tirupati. Being Travel planner - the team should have ensured that we have proper provision for Tirupati Darshan. Rather - the team took advance from us without confirming if we have ensured darshan tickets, - and then started our struggle with surprise - as we were not able to get Darshan Tickets. Somehow, we ourselves managed to get Darshan tickets at almost 6 times actual price, which is big amount - also impacting our budget & complete itinerary. We had to hire local vendor to solve this. Don't know if it is intentional by the Travel Planner, they just ensured that advance is received then let the travelers struggle with surprises. - how can Travel planner miss such important factors. Based on our request - additional discount was added by the travel agent- as we had to suffer extra cost to manage darshan tickets. e.g.3 We landed Trivandrum on day of election, due to which couple of our major destinations were not open on that day (Being Government Properties) This was also surfaced on the day - and no one from the travel agent team could anticipate this till last moment. This could have been better managed & well informed. B: Violation in the committed itineraries. e.g. 1 We supposed to land at Madurai at 5 am, which was well informed in advance. Still we found challenge to convince the team to arrange early morning pick-up, which was denied even after pre-agreements. Thanks to WhatsApp messages as proof - it saved us. e.g. 2 Based on early landing at Madurai - we specifically asked for ensuring early check-in at Madurai Hotel. Which was to our utter surprise,- this was completely missed by the team - and they denied for this & asked use to wait from 6 am to 12 pm for Check-in. We were in state of panic. Here also - Thanks to WhatsApp messages as proof - it saved us - which was having clear mention of the agreement for this requirement. But still - Team could not full-fill the agreement - and we had to adjust with make-shift arrangement for 1st half - 2 rooms instead of committed 4 rooms. e.g. 3 At Trivandrum, the checked-in hotel refused to give us Buffet Breakfast (CP plan), which was committed. Guess - this also happens. The hotel was under renovation and smelling paint at reception - this was not even known to the travel agents - that's what they say. So, the committed buffet they converted to “à la carte” and told us that it will be delivered to room. & they were not sure of Menu. This all information was given to us after interrogating the hotel staff at Check-in. Otherwise, it was left as Morning surprise. We had to argue & fight lot - to make sure they deliver Buffet - at least in limited way at their small available cafe. We got this done with Fight and involving travel agent. C: Driver's proficiency Make sure for south journey you ask for proper Driver who atleast understands Hindi. Else it will be like under-control of bot which is having it's own agenda. Our Driver - had limited agenda as per given list - that too was not followed - or we had to enforced. We managed somehow through Hinglish and could convey what sequence to be followed and made sure it is done. D: Hotel Categories - was committed to be 3-4 star atleast. 2 out of 5 provided hotels were way below 3 star category - atleast as experience. One of the hotel was so bad that - had to click photos to share bad experience with the agent. *Summarization:* - Agent should have proper understanding of location & other impacting factors (eg. Darshan Tickets, Larger events on the day, Hotel under renovation...) - Properties To be provided with proper check (e.g below committed star ratings, Breakfast facilities...)

Everything was nice, well planned trip by Nikita. Only disappointment regarding Madurai M3 Boutique hotel. Overall experience was good

I recently booked the trip and covered Madurai, Rameshwaram, Kanyakumari and Kovalam. This was my 3rd trip via Travel Triangle The booking process was smooth. Travel agent customized as per my needs, adjusting Hotels. Trip was good and memorable. Driver was punctual, covered all the places. However there were 2 things which were not upto the mark. Driver didn't know Hindi and had very limited knowledge of English, so there was communication barrier. Kovalam was planned on Monday, on which some tourist places are closed. We got to know this only upon reaching there. Dhanushkodi point and Kovalam beach

Overall we had good trip because of good driver Mr Anand S. Glad that we got early check in MGM Gardens Madurai with cooperation from Mr Sahil. The hotel in Rameshwaram was too small to accommodate 3 persons. 1 being a 10 yr kid. Overall we are satisfied with this trip. Murugan temple Madurai, Danushkodi, Pamban bridge and Vivekanand memorial rock at Kanyakumari.

Hotel arrangements were good, itinerary planning was customized based on our request. Dream yatra planned it well for our Madurai, Rameswaram and Kanyakumari trip. Booked hotels were good and as described by agent. Hotel staff were also kind and helpful. Driver booked was local to Tamilnadu and we had some difficult time in communicating, he knew broken Hindi, which helped sometimes. But was disappointed as the driver did not know the full itinerary planned by agent, he had his list of destinations which were mix of what we had planned and something of his own, like shopping centres for sarees. Overall it was a very good experience, but I would recommend agents to properly inform the drivers on their itinerary.

It was a nicely arranged and well coordinated trip to Madurai, Rameshwaram, Kanyakumari & Trivandrum, all thanks to the Traveltriangle team handling it. Nice service, Keep it up Kovalam beach stay

The hotels were good except MSP Grand hotel of Madurai. It was the filthiest hotel I have ever come across. The room was also too small to accommodate 2+1 guests. Also the did not provide a blanket with the extra mattress. And the pillow was covered with fungus. The hotel didn't have any parking space neither any facility for the driver. I would not give even 1 rating to that hotel. As regards the driver he was a decent person , but I had asked for a driver who could also act as a guide and help us to plan our day. But this driver didn't know the places nor the timings of these places. Imagine he didn't even know about Auroville. He would just say tell me where you want to go, he would then put the directions on the Google map and take us there. So we had to plan our day ourselves and it resulted in reaching the places when it was closed. So that was a great disappointment

Simran from postcards travels is very helpful, polite and smart. She was available throughout the trip to keep checking for everything. She acted very quickly on any concern and feedback we have. She customised my travel to Madurai Rameshwaram kanyakumari & Kerala and gave me best hotels and driver. I like her client service mindset and patience to work with us. I would recommend her and postcards travels for planning travel Rameshwaram & Madurai temple visit in early morning Vivekananda smarak Varkala beach